Service of medical video consultations Botkin.pro

about the company

We made Ukraine's first telemedicine service. Its users consult and take care of their health anywhere anytime, and doctors get extra money and recognition.

  • Year: 2015
  • Solutions: Web Services
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Goals

Create a service for remote consultations between a doctor and a patient using a web resource and a mobile application

Project objectives

  1. Speed up the process of communication between the patient and the doctor by implementing video and chat consultations

  2. Systematize diagnoses and diagnostics by creating an outpatient card

  3. Create a mechanism for attracting new users of the service

The target audience

Botkin.pro has two target audiences - doctors and patients. The whole service is based on their interaction. We have built custom scripts for their needs.
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The main business value of the project is the movement of information, not the movement of people. The patient does not need to go anywhere, wait for an appointment, stand in line, contact other patients - he can get advice in a convenient place and at a convenient time for him.

In turn, the doctor does not need to be in a medical facility for consultation.

Video chat

The video consultation module is the central component of the service. This module was developed by us specifically for the botkin.pro project.

Main requirements implemented:

  1. Stable video chat on all platforms

  2. Communication check system, which allows you to verify the quality of the display of the picture, since user devices cannot always be connected to a sufficient Internet channel for high-quality video broadcasting

Electronic outpatient card

Electronic document management is an essential service function for the full implementation of the consultation process:
  1. Patients send files with test results and diagnostics to the doctor

  2. Doctors send patients an outpatient card in the form of a pdf file with the diagnosis and prescriptions

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Personal account

The personal account is implemented in two versions, for the patient and the doctor. This section is the basis for the interaction of the registered user with the service. The personal account contains a history of all user activities, as well as a convenient structured menu of all the main sections of the service.
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Doctor's appointment schedule and notifications

The doctor and the patient determine the schedule of appointments and consultations accordingly
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Search for doctors

The Botkin.pro base of doctors is growing every day. That is why we have developed a convenient categorizer so that patients can find the right specialist. The search system takes into account the rating, the degree of the doctor, reviews about him on the service and the number of consultations carried out in order to most likely offer the patient a candidate who can promptly and efficiently conduct a consultation.
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Attracting new users

The project has implemented several models for attracting new users
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Payment for services

To pay for the services of doctors, a personal wallet was implemented on the platform in the patient's account. The wallet can be replenished at any time, regardless of the time of booking the consultation. Funds are reserved in the user's account at the time the order is completed. Doctors, in turn, receive payment for the services provided at a certain frequency and can see the dynamics and amount of both previous and next planned payments.
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Integration with insurance companies

  1. Integration with the insurance company is implemented through the API developed by our team

  2. The insurance company has the ability to sell packages with Botkin.pro services

  3. The patient's personal account is branded for the insurance company

Results

During the operation of the service, we have collected interesting analytics and data from doctors and patients. Among the advantages, the speed of processing applications and the convenience of working with the questionnaire are announced.

More then 1 000

Consultations have already been held

19 %

These are the repeated appeals of patients

300

Doctors already registered

89

Medical specialties

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